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Introduction
This Privacy Protection Policy (“Policy”) of A. Univers Transit Ltd. (“the Company”) provides information about the data collected by the Company and its use of data provided to or collected by it through the website/application, by phone, or through any other means.
The Company respects the privacy of its customers and potential customers (“Company Customers”) and continuously acts to protect their data. Such protection is implemented through advanced technological measures and through ongoing work instructions to Company employees authorized to use the database, all as detailed in this Policy.
The Company collects and processes in its information systems data necessary to provide its customers with the services purchased, while protecting the Company’s legitimate interests, and all in accordance with the Protection of Privacy Law,–1981 (“the Law”) and the regulations enacted thereunder, as well as other applicable laws and regulations relating to its operations as an international forwarder and customs broker.
This Policy is intended to inform the Company’s customers of the Company’s privacy principles, explain what personal information is collected, how it may be used, to whom it may be transferred, and how to contact the Company for additional information, including the right to review or correct information if it is inaccurate.
Personal information is any data subject to the Law (as defined in Section 3 of the Law) or any data relating to an identified or identifiable individual, directly or indirectly. Customers are not legally required to provide information, but failure to do so may prevent the Company from providing its services.
The Company’s Privacy Policy may be updated periodically at the Company’s discretion and/or in accordance with changes in the law or regulations. The updated version will be published on the Company’s website and made available upon request.
Collection of Personal Information
The Company collects relevant information at three main stages:
1. Quotation stage – When providing a quote for international forwarding and customs brokerage services, identifying and contact information is collected, including name, ID number, other identification numbers, residential address, email, phone numbers, relevant dates, licensing information, financial data including bank details, invoices, and purchase contracts, all in accordance with the Company’s policy for service provision.
2. Service execution stage – Information required includes details regarding imported/exported goods, purchase invoices, standardization approvals, certificates of origin, importer permits, powers of attorney, and more.
3. Service completion stage – Includes storing documentation in a digital archive as required by law.
Additionally, the Company may use legally available data, such as from government databases, credit information providers, and any other database established by law.
Methods of Information Collection
Information is collected in several ways:
– Data provided directly by the customer via the website linked to the Company’s core systems.
– Data collection through documents submitted by the customer.
– Data collected directly from the customer or an authorized representative such as a customs agent, attorney, guardian, or power of attorney, via forms, documents, or the website.
Purposes of Information Use
The purposes include, among others:
– Preparing quotes for forwarding and customs brokerage services upon customer request.
– Sending important and relevant information (e.g., ship arrival times, port closures, weather-related delays, and legally required updates).
– Communication with customers regarding services provided.
– Handling claims or refund requests (e.g., customs deficit, insurance claims).
– Compliance with legal requirements, including customs laws and judicial or regulatory orders.
– Protection of the Company’s and others’ legal rights.
– Implementation of procedures such as audits, data security, billing, business continuity, and record keeping.
– Marketing and advertising in accordance with the law.
– Processing requests to delete or correct personal data.
The Company does not use personal information for purposes other than those for which it was provided.
Transfer of Data
The Company transfers only data it is legally obligated to share or required for providing forwarding and customs brokerage services, solely for lawful purposes and under customer authorization.
Data may be shared with:
– Foreign customs agents;
– Lawyers, accountants, auditors, and appraisers;
– Subcontractors such as sea/air/land carriers, IT providers, communication suppliers, print houses, marketing consultants, translators, and outsourced service providers;
– Credit card clearing centers;
– Other entities necessary for conducting forwarding and customs brokerage operations.
In all cases, recipients must sign confidentiality and data security undertakings.
Data Profiling and AI-Based Analytics
The Company may use advanced automated processes, including artificial intelligence and machine learning technologies, to make business decisions based on available data, for purposes such as pricing, operations, customer analysis, content and product customization, process improvement, and marketing—all in compliance with applicable privacy laws.
Direct Marketing
The Company may send direct marketing messages in accordance with the law, using mail, email, phone, mobile (including SMS or recorded messages), fax, social networks, or other channels. Customers may request removal from the mailing list by phone, using a technological opt-out link, or via the same channel through which the message was sent.
However, withdrawal from direct marketing does not cancel the Company’s legal or regulatory obligation to send mandatory notices.
Advertisements
The Company may send advertisements by email, SMS, or other message platforms only after obtaining customer consent. Customers may opt out at any time via phone, website, or opt-out link.
Confidentiality, Information Security, and Encryption
The Company undertakes to maintain the confidentiality of personal data and ensure all personnel and service providers do so in writing.
It employs technological safeguards including:
– Restricted access controls;
– Password management;
– Firewalls and encryption;
– Customer authentication;
– Access logging and security audits;
– Regular backups and recovery mechanisms.
These comply with accepted industry and legal standards.
Internet Fraud Precautions
Customers are advised to browse safely, keep their contact details updated, and safeguard passwords from unauthorized disclosure.
Cookies and Other Tracking Tools
The Company may use cookies and similar technologies to collect information about customers’ usage patterns. Cookies are stored on the user’s device for purposes such as:
– Tracking website/app activity;
– Improving functionality and performance;
– Enhancing service and user experience;
– Collecting technical data (device type, OS version, IP address, session duration, location, etc.).
Users can modify or disable cookies through browser/device settings, though some services may not function properly as a result.
Right to Access, Correction, and Deletion
In accordance with the Privacy Protection Law, any individual may access personal data held by the Company by contacting it via phone or email. After identification, the customer may request corrections or deletion of inaccurate data, unless a legal reason justifies refusal.
This right does not apply to data legally protected under confidentiality, unless the privilege benefits the requester.
Relevant Personnel
Database Controller –A. Univers Transit Ltd.
HaSharon St. 3, Airport City, Israel
✉️ movers@univers-transit.co.il
Adv. Orly Geller – Privacy Protection Officer
Ilan Revivo – Head of IT Systems & Cyber Protection Officer (under Section 17B(3) of the Privacy Protection Law, 1981)
Policy Approval Dates
Approval Date: 11.11.2025
Author: Orly Geller
Approving Body: Company Board of Directors
